Frequently Asked Questions

• What is your fastest delivery service?

  For local shipments, our fastest option is White Glove courier service. We guarantee delivery within 2 hours for up to 50 miles. For longer distances, we continue to offer same-day service by adding 1.6 minutes per mile between 50 and 100 miles, and 1 minute per mile beyond that. Our courier fleet includes everything from cars and cargo vans up to 26-foot bobtails and flatbeds, depending on the size and nature of the shipment.

  For urgent long-distance deliveries, our Next Flight Out service uses the next available commercial flight, with same-day pickup and delivery on both ends. This service is ideal for shipments up to 70 pounds and no larger than 90 inches total (length + width + height), with no one side exceeding 48 inches. Exceptions may be possible depending on the airline.

  For larger dock-to-dock freight moves, our freight brokerage division can typically dispatch a truck within 2 to 4 hours and go direct to destination using 48' or 53' trailers.

• Does Jet Delivery operate beyond California?

  Jet Delivery was founded in Los Angeles in 1950 and built its reputation by serving businesses throughout Los Angeles and Orange County. While those remain key markets for us, we’ve since expanded into a multi-region logistics provider supporting customers across the U.S. Today, we offer courier delivery, freight brokerage, and warehousing nationwide—backed by dedicated teams, proven drivers, and real-time technology. Whether it’s a local job in Southern California or a time-critical delivery across the country, we’re built to deliver with speed, reliability, and care.

• What’s the easiest way to track my delivery?

  You can track shipments in real time through our mobile-friendly website or by using the Jet Delivery app, available on the Apple App Store and Google Play. You’ll also receive automatic updates by SMS or email as your shipment progresses. For businesses that need deeper visibility, we offer integration options—our systems can talk directly to yours via API, making it easy to quote, book, and track without ever leaving your platform.

• How is mileage calculated between two points?

  We use a consistent, proven method to calculate mileage, starting with the straight-line distance between ZIP codes using the haversine formula—a standard approach for measuring distance between two geographic points. We then apply a route factor to reflect actual driving conditions. While tools like PC*MILER and Google Maps are commonly used in the industry, each can generate slightly different mileage based on routing preferences, traffic, or time of day. That’s why we default to our standardized approach—for fairness, consistency, and predictability across all shipments. If needed, we may be able to rate your shipments using Google Maps mileage, but this should be discussed with your sales representative to ensure clarity and alignment. Learn more.

• Is my package insured?

  Yes. Every shipment includes limited liability coverage up to $100 at no additional cost. If you're shipping high-value items, you can request additional coverage at the time of booking for an added charge. Jet Delivery also maintains broader insurance policies to protect our operations and customers, including cargo insurance up to $300,000 and umbrella liability coverage of $4 million. For high-value, regulated, or complex shipments, we recommend discussing insurance needs with your sales representative. You can also review our terms of service for full details.

• Can I be notified at each stage of my shipment?

  Yes. Jet Delivery provides real-time notifications throughout every key stage of your shipment—from pickup confirmation to in-transit updates, delays (if any), and final delivery. Notifications can be sent by email or SMS, and include important details like time stamps, signatures, and any special handling notes. For high-volume or recurring shipments, we also offer customizable reporting and system integrations through our Shipment Status Notification tools.

• Can I request a shipping report?

  Yes. Jet offers both standard and custom reporting options to help you stay in control of your shipping data. You can generate reports directly from our website and export them to Excel or CSV anytime. For customers with recurring needs, we also create fully customized reports that match your preferred format—delivered automatically on a daily, weekly, or monthly schedule. Whether you're tracking performance, reconciling invoices, or managing KPIs, our reporting tools are designed to make it easy.

• How can I get a quote for my same-day delivery?

  You can get an instant quote online using our Quick Quote tool or by calling us at 1-800-716-7177. Our tool provides real-time pricing and estimated transit times—no login required. However, we recommend signing into your account when running quotes to ensure you receive your company’s discounted rates. Otherwise, the system will display standard list pricing. For frequent shippers, we also offer API access so you can quote, book, and track shipments directly from your own platform.

• What payment options do you offer?

  We accept all major credit cards, including Visa, MasterCard, and American Express. You can pay per shipment or set up automatic billing on a recurring basis. For business accounts, we typically operate on NET 30 terms, though in some cases we’ve extended terms up to NET 90 or even NET 120 for qualified customers. We also work regularly with third-party freight payment providers such as CASS, TRAX, MercuryGate, NTC, and CTSI-Global. You can update or add a credit card directly by logging into your account and visiting your business profile page. Or, give us a call at 1-800-716-7177 and we’ll be happy to help.

• Does Jet Delivery offer services beyond same-day delivery?

  Yes. While same-day delivery is a core part of our business, Jet Delivery also provides a range of logistics services designed to support more complex operations. We offer Warehousing, Consolidation, Distribution, and Fleet Management. Many of our clients rely on us to supplement or fully replace their in-house driver fleets—especially when facing call-outs, rapid growth, or shifting delivery volumes. We work across industries including electrical contracting, medical supply, construction, and renewable energy, providing experienced, professional drivers who keep operations running smoothly without the overhead or volatility of managing your own fleet.

• How do I reset or update my password?

  To reset your password, just go to our login page and click “Reset Password.” We’ll walk you through the steps to securely choose a new one. If you're already logged in and simply want to change your password, you can do that anytime from your account settings.

• What if I forgot my login information?

  No problem. Just go to our login page and click “Reset Password.” Enter your email address, and we’ll send you a secure link by email or text—depending on what we have on file. If you’re unsure of your login or account number, our support team can help. Call us at 1-800-716-7177.

• Do you offer a shipment dashboard or real-time delivery map?

  Yes. Jet Delivery provides a live shipment dashboard that gives you a real-time view of every active delivery. You can see vehicle locations on a map, track ETAs, and view shipment details—including stops, signatures, and any delivery exceptions—all in one place. It’s designed to give you clear, real-time visibility across your shipments, whether you're managing one or hundreds. You can access the dashboard here.

• What are your delivery service hours?

  Jet Delivery operates 24 hours a day, 7 days a week, 365 days a year. Whether it’s an early morning pickup, a late-night delivery, or a last-minute urgent request, we’re always available to get your shipment moving. Our dispatch, driver network, and support teams are active around the clock to keep your deliveries on track.

• Is there a detention time charge?

  Yes. If a driver is delayed at pickup or delivery beyond the standard included time, detention charges may apply. For smaller vehicles, the first 10 minutes are included at no charge. For larger vehicles—15 feet and above—the first hour is free. We understand that delays happen, and our goal is always to be flexible and fair. To help avoid unnecessary charges, our Shipment Status Notification system can alert you by text or email if your shipment is delayed, giving you a chance to take action before detention time kicks in. If you have questions about what’s included with your shipment, call us at 1-800-716-7177 and we’ll be happy to walk you through it.

• Can Jet Delivery support my business with nationwide service?

  Yes. Jet Delivery provides service throughout the U.S. using a combination of our dedicated courier network and national freight brokerage capabilities. Whether you need same-day local deliveries, regional scheduled routes, or long-haul freight moved direct to destination, we have the infrastructure to support your business at scale. Our teams can coordinate multi-state delivery programs, time-critical shipments, and custom solutions across all 50 states.

• Do you offer delivery API integration for quoting and tracking?

  Yes. Jet Delivery offers API access for quoting, booking, tracking, and delivery status updates. Our APIs are designed for businesses that want to automate their logistics workflows and streamline the shipping process. Whether you're managing deliveries from your internal tools, ERP system, or e-commerce platform, our system can connect with yours to make everything faster and more efficient. Learn more about our API.

• What industries does Jet Delivery serve?

  Jet Delivery supports a wide range of industries with time-sensitive and high-visibility logistics. Our customers include companies in wholesale trade, manufacturing, retail, transportation and warehousing, utilities, and professional services. We also have deep experience supporting sectors like healthcare, construction, legal, and government. Whether you need daily routed deliveries, on-demand shipments, or outsourced fleet support, we tailor solutions to match your industry’s pace and expectations.

• How long has Jet Delivery been in business?

  Jet Delivery was founded in 1950 and has been operating continuously for over 70 years. What started as a small courier service in Southern California has grown into a nationwide logistics company with a reputation for reliability, adaptability, and outstanding customer service. While the technology and tools have evolved, our commitment to fast, dependable delivery hasn’t changed.

• Do you offer white glove or specialty delivery services?

  Yes. At Jet Delivery, “White Glove” refers to our highest level of courier service—where timing, handling, and precision are absolutely critical. Originally developed to support organ transplant logistics, our White Glove service means immediate pickup, direct routing, and priority-level handling from start to finish. It's used for highly sensitive shipments where every second counts. While we don’t offer inside setup or residential installation, we specialize in urgent, specialized deliveries with unmatched reliability.

• How does Jet Delivery ensure reliability?

  Reliability has been the foundation of Jet Delivery since 1950. We ensure it through a combination of experienced drivers, proactive communication, and real-time technology. Every shipment is monitored from pickup through delivery, and our dispatch teams are available 24/7 to respond quickly to any issue. We invest heavily in training, customer support, and tools that provide full visibility—so you’re never left guessing. Whether it’s your first shipment or your thousandth, you can count on Jet to deliver with consistency and care.

• What security and compliance measures does Jet Delivery follow?

  Jet Delivery meets high standards for security and compliance across our operations. Many of our drivers are TSA-certified and TWIC credentialed, allowing them to access secure facilities such as airports, ports, and military installations. We’ve earned the trust of customers in government, defense, and regulated industries by maintaining strict chain-of-custody procedures, real-time tracking, and rigorous driver vetting. If your shipment requires specialized access or documentation, our team is trained and ready to meet those requirements.

• Can I invite others from my company to use Jet Delivery?

  Yes. If you manage shipping for your organization, you can easily invite coworkers to join your Jet Delivery account. Simply log in and go to your Team Settings to add new users and assign permissions. Each team member will have their own login while sharing access to your company’s account, billing, and shipment history.