Expedited Services

White Glove

Service Details

There are certain shipments that require the utmost care and attention simply because there is absolutely no margin for error. Whether you have a medical emergency, an aircraft in need of parts for emergency repair or a manufacturing facility that has gone down and in need of critical parts, our white glove service is perfect for these types of situations.

As soon as these shipments are entered into our system, they are routed to a specific individual who then continuously monitors the shipment until you know it has been delivered. This dedicated individual will provide you with a status update every step of the way.

Limits of Service

  • For lighter, time-sensitive shipments

    White Glove is designed for shipments up to 1,000 lbs that need to move quickly.

  • Fast response, simple execution

    Pickup and delivery typically happen within 2 hours of the order being ready. (Additional time is required for shipments traveling beyond 50 miles.)

  • One driver. No transfers.

    Your shipment travels direct—with the same driver from pickup to delivery

  • Not everywhere—by design

    Please call to confirm coverage, check transit times, or request a quote.

Eligible Vehicles for This Service

Matched to Critical-Time Needs

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    Car
    • Length options: 4' feet
    • Width (restriction):2' feet
    • Height (restriction):3' feet
    • Max Weight:500 lb Capacity
    • Surface:N/A
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    Small Truck
    • Length options: 4' feet -to- 6' feet
    • Width (restriction):3.33' feet
    • Height (restriction):8' feet
    • Max Weight:1,000 lb Capacity
    • Surface:30 Sq. Ft.
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    3/4 Truck
    • Length options: 8' feet
    • Width (restriction):4' feet
    • Height (restriction):8' feet
    • Max Weight:1,700 lb Capacity
    • Surface:32 Sq. Ft.
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    Van
    • Length options: 8' feet
    • Width (restriction):4' feet
    • Height (restriction):3.75' feet
    • Max Weight:1,000 lb Capacity
    • Surface:N/A

Frequently Asked Questions

Everything you need to know about our fastest, most carefully managed delivery service.

  • How fast is White Glove delivery?

    White Glove deliveries are typically completed within two hours of your order being ready, for distances up to 50 miles. If the shipment exceeds 50 miles, we adjust the delivery time slightly based on distance—generally adding 1.6 minutes per mile between 50–100 miles, and 1 minute per mile beyond that. Every shipment is handled urgently, directly, and without transfer.

  • What makes White Glove different from Critical service?

    White Glove offers the highest level of attention, oversight, and communication. While Critical Service is fast and flexible, White Glove shipments are monitored start-to-finish by a dedicated individual who provides live updates at every milestone. It’s ideal for sensitive, high-stakes deliveries where there’s no room for delay or error.

  • Can I track my White Glove shipment in real time?

    Yes. Real-time GPS tracking is included with every White Glove shipment. Anyone with a tracking number or the reference ID added at the time of booking can view the shipment’s exact location and status. Customers with an account also have access to a dashboard that displays live updates across all in-transit shipments.

  • Will I receive delivery notifications?

    Absolutely. With White Glove service, notifications are sent by text, email, or both at every critical step—from pickup and in-transit updates to final delivery. You can manage your preferred notification methods from your account settings at any time.

  • What types of shipments are best for White Glove?

    White Glove is designed for high-value, time-sensitive, or mission-critical shipments. This includes medical emergencies, AOG (aircraft on ground) parts, urgent manufacturing components, and executive-level logistics where precision, timing, and communication are non-negotiable.

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