Service Center

Accessorial Charges

  • Detention Time

    When a driver is required to wait at pickup or delivery, a limited amount of detention time is included at no charge. After that, standard wait time fees may apply.

  • Weight-Based Charges

    The total weight of your shipment is a key factor in calculating rates. Heavier shipments may impact both pricing and vehicle selection.

  • Hazardous Materials (HAZMAT)

    A 50% surcharge applies to all shipments containing hazardous materials, due to additional handling, certification, and regulatory requirements.

  • Appointment Window Requests

    If your shipment requires a specific pickup or delivery time, an appointment fee may apply. These requests often require holding a driver outside our standard delivery window.

  • Overnight Storage

    When shipments are held overnight or across multiple days, a daily storage fee applies. Rates vary by service type and storage duration.

  • Inside Delivery

    If the driver is required to move the shipment beyond the threshold of a building (e.g., up stairs, into an office, or to a specific room), an inside delivery fee may apply. This service must be requested in advance.

  • Freight Insurance

    All shipments include limited liability coverage by default. Additional freight insurance is available upon request and must be arranged at the time of booking. Coverage limits and fees vary by shipment value and service type.

  • Liftgate Required

    If the pickup or delivery location does not have a loading dock or forklift, a truck equipped with a liftgate may be required. A liftgate surcharge applies when this service is needed to safely load or unload your shipment.

  • Pallet Jack Required

    If your shipment cannot be moved by hand or requires movement within a facility without a dock or forklift, a pallet jack may be needed. Please notify our team in advance so we can ensure the appropriate equipment is provided.